Shipping policy

At Small & Co, we strive to provide a seamless and efficient shipping experience for our customers. Below you will find comprehensive details regarding our shipping policies, including methods, costs, delivery times, and other important information. Please read this policy carefully to understand your rights and obligations.

1. Shipping Methods

Royal Mail 24hr Tracked:

  • Most orders are shipped via Royal Mail 24hr tracked service to ensure quick and reliable delivery.
  • A tracking number will be provided once your order is dispatched, allowing you to track the status of your delivery.

Parcelforce or APC Couriers:

  • Large orders will be shipped via Parcelforce or APC couriers.
  • These services also include tracking to ensure your order reaches you safely.

2. Processing Time

  • Orders are processed within 1-2 business days. In many cases, orders placed before our daily cut-off time are dispatched on the same day.
  • Processing times may be extended during peak periods or due to unforeseen circumstances.

3. Shipping Costs

  • Standard Shipping: Shipping is a flat rate of £3.95 per order.
  • Free Shipping: Orders over £50 qualify for free shipping.

4. Delivery Times

  • Royal Mail 24hr Tracked: Typically delivers within 1 working day from dispatch.
  • Parcelforce/APC Couriers: Delivery times may vary, but generally, they aim to deliver within 1-2 working days from dispatch.
  • Delivery times are estimates and not guaranteed. Factors such as weather conditions, postal strikes, or other disruptions may affect delivery times.

5. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number via email. Use this number to monitor the status of your delivery.

6. Shipping Restrictions

  • We currently only ship within the United Kingdom.
  • Please ensure that the shipping address provided at checkout is accurate. Small & Co is not responsible for delays or losses resulting from incorrect or incomplete addresses.

7. Handling Delays

  • While we strive to meet our processing and delivery times, unforeseen circumstances beyond our control may cause delays. These include but are not limited to extreme weather, postal strikes, and other disruptions.
  • Small & Co is not liable for any delays caused by third-party courier services.

8. Lost or Damaged Items

  • In the unlikely event that your order is lost or damaged during transit, please contact us immediately at info@smallandcopaints.com.
  • Claims for lost or damaged items must be made within 7 days of the expected delivery date.
  • We will work with you and the courier service to resolve the issue, but please note that this process may take some time.

9. Return to Sender

  • If an order is returned to us by the courier due to an incorrect address, failed delivery attempts, or refusal of the package, we will contact you to arrange redelivery.
  • Additional shipping charges may apply for re-dispatching the package.

10. International Shipping

  • Currently, we do not offer international shipping. All orders must be shipped to a UK address.

11. Contact Information

12. Changes to Shipping Policy

  • Small & Co reserves the right to modify this shipping policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.

13. Legal Disclaimer

  • By placing an order with Small & Co, you agree to the terms and conditions outlined in this shipping policy. Small & Co is not responsible for any delays or damages caused by shipping carriers. All risk of loss or damage to products passes to you upon our delivery to the carrier.

Thank you for shopping with Small & Co.